Marketplace • Services • Sports

📞 Support Center

🚨 Need Immediate Help?

For urgent issues or account problems, contact us directly at support@mizate.com or call +212 XXX XXX XXX

🛒

Marketplace Support

Get help with buying, selling, store setup, product listings, payments, and order issues.

  • Product listing problems
  • Payment and checkout issues
  • Store setup assistance
  • Order tracking and delivery
🏥

Services Directory

Find help with locating pharmacies, banks, doctors, and other essential services in your area.

  • Service location accuracy
  • Business information updates
  • Directory search issues
  • Location-based features

Football News

Get support for football content, match results, league standings, and sports updates.

  • Match data accuracy
  • League standings
  • News updates
  • Sports notifications
👤

Account & Profile

Manage your account, privacy settings, authentication, and profile information.

  • Login and authentication
  • Password reset
  • Profile management
  • Privacy and security
💬

Chat & Messages

Get help with messaging features, chat functionality, and communication issues.

  • Message delivery issues
  • Chat notifications
  • Conversation management
  • Media sharing problems
📱

Technical Issues

Report bugs, app crashes, performance issues, and technical problems.

  • App crashes and freezes
  • Performance optimization
  • Device compatibility
  • Feature malfunctions

📋 Frequently Asked Questions

How do I create a store on MIZATE? +

To create a store:

  1. Sign up as a seller during registration
  2. Complete your profile verification
  3. Go to "Store Setup" in your profile
  4. Fill in your store information (name, description, contact details)
  5. Submit for review - approval usually takes 24-48 hours
How accurate is the services directory location data? +

Our services directory is updated regularly with verified business information. We use multiple data sources and user feedback to maintain accuracy. If you find incorrect information, please report it through the app or contact support.

Why isn't my message being delivered? +

Message delivery issues can be caused by:

  • Poor internet connection
  • The recipient has blocked you
  • Server maintenance (rare)
  • App needs to be updated

Try refreshing the app or checking your internet connection first.

How do I report inappropriate content or users? +

To report content or users:

  1. Tap the three dots menu on any post or user profile
  2. Select "Report"
  3. Choose the appropriate reason
  4. Provide additional details if needed
  5. Submit - our moderation team reviews reports within 24 hours
How can I delete my account? +

To delete your account:

  1. Go to Profile → Settings → Account Privacy
  2. Scroll down to "Delete Account"
  3. Follow the verification steps
  4. Or visit our Account Deletion page

Note: Account deletion is permanent and cannot be undone.

🆘 Getting Help

Response Times:

What to Include in Your Support Request:

📧 Contact Information

General Support: support@mizate.com

Business Inquiries: business@mizate.com

Technical Issues: tech@mizate.com

Phone Support: +212 XXX XXX XXX

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+1)

Email Support Privacy Policy